Frequently Asked Questions

  1. Q: How do I care for my Admiral Road fleece product?
  2. Q:  How are Admiral Road blankets made?
  3. Q:  Do you offer gift wrap?
  4. Q:  How big are your blankets?
  5. Q:  What methods of payment do you accept?
  6. Q:  Is it safe to pay with a credit card?
  7. Q:  When will my credit card be charged?
  8. Q:  What tax should I expect to pay on my order? 
  9. Q:  How much does shipping cost?
  10. Q:  When will my order arrive?
  11. Q: Where can I pick up my order if in Toronto?
  12. Q:  Will you ensure my privacy?
  13. Q:  I've ordered before but I can't remember my password.  How can I find it?
  14. Q:  I'm trying to send a package internationally but the web site won't let me.  How can I complete my order?
  15. Q:  I'm having trouble removing an item from my shopping cart.  I've tried changing the quantity to 0 and clicking on the 'remove' box, but neither has worked.  How do I proceed?



  1. Q: How do I care for my Admiral Road fleece product?
    A: All of our fleece products are designed for machine wash and drying.  The fabric will not run, fade or shrink.

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  2. Q:  How are Admiral Road blankets made?

    A: All of our blankets are handmade in Canada using a polyester fleece.  We use a simple sewing machine to appliqué our blanket designs, and an industrial serger to ensure that the hem will not fray, even after hundreds of washings.  Our blankets are made with a single layer of fleece.  This keeps our blankets cozy, but light enough even for a small child to carry around



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  3. Q:  Do you offer gift wrap?

    A: Yes! Admiral Road now offers gift wrap for our small, big and pet blankets. The blankets are wrapped in brightly coloured tissue and then placed in a cellophane bag. The package is finished off with a coordinating bow and gift tag.Gift wrap is available for $4.00 per item and can be selected with each individual blanket on the site.

    You can also select a TY stuffed animal to accompany your blanket for many of our baby blanket styles.  It's a great addition to your gift!



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  4. Q:  How big are your blankets?

    A:  Here are the sizes of our blankets:

    Small (including dog blankets): 29" x 43" - a generous baby blanket perfect for car, crib or stroller

    Big:  39" x 59" - great for kids 3-10 - sits nicely atop a twin bed

    Camp:  45" x 79" - built for bunks!  Great for twin beds or as a throw too.

     



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  5. Q:  What methods of payment do you accept?
    A:  For our Canadian customers, Admiral Road accepts Visa, MasterCard and American Express.  American customers may pay via Visa or MasterCard. 

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  6. Q:  Is it safe to pay with a credit card?
    A:  Yes.  Your credit card information goes directly to a bank - in fact, we don't even see it!    Your payment information will be encoded (scrambled) using 128 bit Secure Socket Layer (SSL) encryption technology and sent directly through to a tightly firewalled Moneris credit payment server where your data is unscrambled and processed. Admiral Road receives an authorization number in turn from Moneris indicating that the transaction has cleared your credit card account. We do not process or store your credit card information on our server databases.  

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  7. Q:  When will my credit card be charged?
    A:  Due to both the personalized nature of our products and our software technology, your credit card will be charged at the time of purchase, as opposed to the time of shipping.

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  8. Q:  What tax should I expect to pay on my order?

    A: Sales tax is determined by the destination of the package, not the point of purchase, as specified in the table below:

     

    Package Destination

    Tax

    Ontario, NB, NFLD, PEI

    13% HST

    BC, SK, MB, AB, YK, NWT, NU, QC

    5% GST

    Nova Scotia

    15% HST

     

     

    USA & International

    No tax



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  9. Q:  How much does shipping cost?


    A:  Please see the table displaying shipping costs.

    For Canadian Orders:

    Destination

    Shipping Method

    Cost for 1 Item

    Each Additional Item

    Canada Canada Post - Expedited Calculated based on postal code Calculated based on postal code
    U.S.A. Canada Post - Expedited US* $17.00 $2.00

    International

    Canada Post - Small Packet International

    $20.00 (1 baby blanket only)

    $15.00

     




    For US Orders:

    Destination

    Shipping Method

    Cost for 1 Item

    Each Additional Item

    Canada Canada Post - Expedited Calculated based on postal code Calculated based on postal code
    U.S.A. Canada Post - Expedited US* $17.00 $2.00

    International

    Canada Post - Small Packet International

    $20.00 (1 baby blanket only)

    $15.00

     



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  10. Q:  When will my order arrive?

    A: Personalized products are guaranteed to ship within 3 weeks of ordering, though it often takes less time. In-stock products are shipped within 2 - 4 business days. If you require your order by a specific date, please be in touch before placing your order so we can determine whether your request is possible.

    The table below shows delivery times between major centers from Toronto, Ontario, Canada:

     

    Destination

    Shipping Time

    Canada - Local

     next business day

    Canada - Regional

     1-3 business days

    Canada - National

     2-7 business days

    U.S.A. Expedited

     4-9 business days

    International Small Packet

     7-28 days



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  11. Q: Can I pick up my order if in Toronto?

    A:  Admiral Road is no longer offering pick-up. The shipping rate will be calculated at checkout based on the package's destination.



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  12. Q:  Will you ensure my privacy?
    A:  Absolutely.  The information we collect from you is for our own internal purposes.  None of the information provided will ever be released to any other party.

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  13. Q:  I've ordered before but I can't remember my password.  How can I find it?
    A:  At the top-right of the home page, click "My Account".  Click on it to be taken to the log in area.  Once there, enter your e-mail address and then click on the Request New Password tab. Your password will be e-mailed to you.  Still having trouble?  Give us a call at 1-866-466-9566.

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  14. Q:  I'm trying to send a package internationally but the web site won't let me.  How can I complete my order?

    A:  At this time the only international countries we're able to ship to are the UK and Australia.  We cannot ship to other international destinations.  We would be happy to ship your order directly to you so that you can find the best way to ship your gift to its final desination.

    Please contact us at 1-866-466-9566 if you have any questions.


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  15. Q:  I'm having trouble removing an item from my shopping cart.  I've tried changing the quantity to 0 and clicking on the 'remove' box, but neither has worked.  How do I proceed?
    A:  Scroll down a little and click on the >>update cart link in the lower left.  That should do the trick.  Still having problems?  Please give us a call at 1-866-466-9566.

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