Frequently Asked Questions
How long will it take to receive my order?
It can take anywhere from 7 to 14 days to produce a blanket, although it’s usually less. That may seem like a long time, and indeed it would be if we were shipping an in-stock product. Our blankets are carefully handmade individually here in Toronto and require time to produce. The heirloom quality of our blankets reflects the time and care we spend to make them perfect. We work hard to get our blankets out quickly and are proud to be well ahead of the standard 4-6 weeks required for ordering most personalized products.
What about shipping times?
Once your blanket is made, shipping times vary depending on where you are and what shipping option you select at check out. Most orders in the Greater Toronto
area are received the next business day, while orders to the US can take 7-10 days. Be sure to choose the shipping option that works best for you, with the understanding there may be a 7 to 14-day lead time for production.
How much does shipping cost?
It depends on the shipping options you choose. Please add the items you’d like to your cart and continue to checkout to see your shipping options for timing and prices.
What about international orders?
International orders also have several shipping options available. But please note, the most economical option “Small Packet International Air”, does not include tracking and insurance, thus for orders with that shipping option we cannot be held accountable for lost or stolen packages.
Do you include receipts in your packages?
We do not include receipts in the package. Most of our orders are gifts, and therefore we do not include receipts.
Can I change the size, colours, or design of a blanket?
Unfortunately, we don't currently provide custom designed blankets. We order materials in large volumes ahead of time to allow for a faster production cycle. As such, we rarely have the materials and other components on hand to make custom blankets.
We've spent a long time on each design to have a finished product that we love. We hope you can find something in our collection that you love!
Can you add accents to a name?
Absolutely! Include the accent in the name when you place your order. You can also add extra instructions in the notes section at checkout.
I received a blanket and the name is spelled incorrectly. Can you fix it?
We can make a change to the name portion of the blanket. We do charge $15 for this as it's a time-consuming process. The imprint of the first name may show up, but it will be fine after it is washed once.
You would be responsible for getting it to and from our office. We’re happy to return it to you by mail at our standard shipping rate Corrections to blankets usually take 2-3 weeks, not including shipping time.
Please include in the package a note with the following information:
· Your name
· Your contact information
· The spelling of the name to go on the blanket
We would be happy to get in touch with the gift sender to let him/her know about the situation, so that there is no cost to you. Of course, if we made the error on your blanket, we apologize and will certainly fix it for you free of charge.
I received 2 blankets for my child. Can I return one?
Many people enjoy having more than one blanket as it’s convenient to have an extra blanket in the car, crib, daycare, Grandma's house etc . But if you’re certain you only want one, we can offer you one of two options:
1. We can remove the name currently on the blanket and put a different name on it so you can give it to someone else. We charge a $15 fix fee for this. The imprint of the first name may show up, but it will be fine after it is washed once.
2. You can return the blanket and when we're able to re-sell it, we can offer you a store credit. This could happen quickly, or it may take a longer time.
In either case you would be responsible for getting it to and from our office.
I want to order a blanket for somebody, but I want to make sure they haven’t already received one…
We're not set up to automatically screen for duplicate orders as it can be very difficult to tell where a blanket will end up, as some
people have the order shipped to themselves, while others ship directly to the recipient. We certainly do our best to spot duplicate orders - particularly if
a purchaser asks us to. With that said, many customers may choose to still send the same gift as many people like to have an extra blanket in the car, crib, daycare, Grandma's house etc.
Can you make a donation to our fundraiser?
Thanks very much for thinking of us for your event. We do receive many requests for donations. As such, we’ve found it best to follow a committed charitable plan already in place.